Refund Policy
This is the refund policy of Xtreme Tyres & Autocare Limited, 39 South Street, Tarring, Worthing BN14 7LG.
At Xtreme Tyres, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The product is faulty or defective due to manufacturing issues
- The incorrect product was supplied
- The product was damaged prior to fitting
All refund requests must be made before the tyre is fitted or used, unless the issue is a proven manufacturing defect.
2. Non-Refundable Items
We do not offer refunds for:
- Tyres that have been fitted, used, or damaged after installation
- Change of mind purchases
- Normal wear and tear
- Damage caused by improper use, incorrect fitting, road hazards, or lack of maintenance
3. Inspection & Approval
All returned tyres will be inspected by Xtreme Tyres. If a manufacturing defect is suspected, the tyre may be sent to the supplier or manufacturer for assessment. Refunds or replacements are subject to their approval.
4. Refund Method
- Approved refunds will be issued using the original payment method
- Refunds do not include fitting, balancing, or service fees
- Processing times may vary depending on the payment provider
5. Exchanges
Where applicable, we may offer an exchange or replacement instead of a refund.
6. Proof of Purchase
A valid receipt or proof of purchase is required for all refund or exchange requests.
7. Consumer Rights
This policy operates in line with applicable consumer protection laws. Your statutory rights are not affected.
8. How to ask for a refund
Call 01903 202140 or email admin@extremetyres.com.